Frequently asked questions

Payment


For In-Person Parties: Timeless Wishes asks for a deposit once the booking is confirmed. This is done through E-Transfer or secured credit card payment via online invoice. The remainder of the payment is given to the performer in cash on the day of your party. For Virtual and Other Services: Payment is taken through E-Transfer, or secured credit payment online via invoice once all of the details have been confirmed.




Cancellation Policy


For In-Person Parties: You can cancel your party up to 7 days prior and we will refund 50% of your deposit. If the party is canceled less than 7 days prior, you will not get a refund back, unless the party is being rescheduled. In the event of inclement weather or illness, Timeless Wishes will provide a full refund on your deposit, or offer to reschedule your party. For Virtual Services: You will get a refund for the virtual service as long as cancellation notice is given within minimum 24 hours of the event. If notice is given less than 24 hours ahead of time, cancellation will result in no refund. You may, however, choose to reschedule the event at no extra cost.




Rescheduling


For In-Person Parties: If you choose to reschedule, your previous deposit may go towards a new date and time. For Virtual and Other Services: You may reschedule a service as long as Timeless Wishes is given notice ahead of time.




Can I host my event outside?


Yes! Weather permitting, you can have your party outside as long as the area is clean and dry and no muddy or dirty areas are present.




How far in advance should I book my party?


We recommend that you book your party as soon as the date is confirmed – this can be as far in advance as you’d like.




Do I need to provide anything for the performer?


We ask that a chair is provided for the performer, along with enough space for storytime, as well as a table for the craft portion of the party.




Liabilities/Disclaimer


Timeless Wishes and our performers are not responsible for any and all property damages or injuries caused by the guests of the party. We care about the safety of the performer and the children and guests; it is mandatory for a responsible adult to be present at the party and around the children at all times. Timeless Wishes is not responsible for any issues in weather or sickness in the case of the party having to be canceled or rescheduled.




When will Timeless Wishes be open for in-person parties?


Due to COVID19, Timeless Wishes will not be open for in-person parties until our performer is vaccinated. We hope to be providing this service in mid-late 2021.